使用條款 & Terms of Use

使用條款

使用 Skywatch 服務(以下簡稱此服務)以及 Skywatch 網站(www.skywatch24.com,以下簡稱此網站)者,必須先同意以下的使用者合約(以下簡稱本合約),請詳細閱讀本合約內容:(1) 網路版本:若您(以下稱使用者)不同意以下的合約內容,請勿按下”我接受”,若使用此服務與此網站者視為已接受本合約。(2) 紙本版本:請使用者於本合約簽署欄位簽名同意本合約內容。

1. 合約範圍

此網站與此服務由「行品股份有限公司」(以下簡稱本公司)所經營,本合約僅適用於使用者使用此網站以及此服務,與此網站中任何相連結的其他服務或網站無關。

2. 服務與網站敘述

2.1. 此服務提供使用者影像即時瀏覽,影像錄存,以及相關衍生服務。此網站提供存取線上資源,資料設定等功能。

2.2. 使用者租用此服務之地點所需之電力,網路設備等設施由使用者提供。

2.3. 使用者必須自備適當之上網能力才可使用此服務與此網站。 此服務的品質與使用者網路規格及連接配備相關(例如:上網之速率與攝影機數量),使用者需自行提供足夠且穩定的頻寬及相關配備以使用此服務。

2.4. 使用者了解前端設備安裝處所之網路連線品質與各ISP網路品質等因素,皆會影響此服務,使用者應自行確保其電路與網路品質,若因而導致此服務中斷,本公司不負賠償之責。

2.5. 本公司不保證使用者的保全責任,僅提供此服務系統所接收之訊息通報。使用者使用此服務期間因故遭受之損失,本公司不負賠償責任。

3. 註冊

使用者同意提供正確的資訊申請此服務,並且就其聯繫方式與聯絡人資訊提供即時維護與更新,特別是電子郵件。基於保護客戶隱私,電子郵件為本公司與使用者的主要聯絡方式,使用者同意定時查閱本公司所發出電子郵件,以確保相關服務之有效性。若使用者登載不實之帳戶訊息,本公司有權逕行終止使用者帳戶的使用,使用者不得異議或求償。

4. 服務品質

4.1. 此服務保證之服務品質,除由於天然災害之不可抗力導致無法服務者外,若可歸因於本公司之斷線狀況,自連續斷線屆滿三小時起至修復日止,除不收租費外,並加贈斷線期間為免費使用,單位以日計,不足一日者記為一日。例如停用25小時,則該停用時段免費外,並加贈2日免費使用。

4.2. 由於系統維護需要,必要時得暫時縮短或停止運作,使用者得依 4.1項扣除租費但本公司將於七日前以電子郵件通知使用者。

4.3. 使用者錄存於此服務之資料,本公司負保管責任。如該資料因可歸責於本公司之事由致毀損或滅失時,本公司可扣除使用者當月之租費,但不負其他損害賠償責任。

5.收費

5.1. Skywatch 各項服務於使用者付費後,即自行開通。服務之範圍及期限將記錄於使用者之帳戶內。

5.2. 若因可歸責於本公司之事由,如系統問題、或使用硬體問體導致服務開通之延遲,除依『4.服務品質』內之規定予以補償外,本公司不負其他損害賠償責任。

6. 服務範圍定義

6.1. 不可移轉:各項雲服務,包括隨機以及事後分開購買者,經啟動後即鎖定特定攝影機序號,無法進行方案移轉,例如將甲攝影機之雲服務搬移至乙攝影機,購買前請注意。

6.2. 同一攝影機不可重複註冊至不同之帳號。

6.3. 特定服務補充說明

6.3.1 Skywatch Pal

Skywatch Pal 係針對已架設完成之網路攝影機提供之服務,使用者需自行安裝該攝影機,並確認該攝影機已列在 Skywatch 之相容性列表中,該相容性列表不定期更新於 Skywatch 網站。使用 Skywatch Pal 服務之用戶,

6.3.1.1 若使用固定 IP,當更換 IP 時,必須重新至 Skywatch 平台更新 IP 才能繼續使用。

6.3.1.2 若使用動態域名服務器(DDNS),當 IP 更換時會導致攝影機離線,必須等到動態域名服務器更新攝影機 IP 時才能繼續使用。

6.3.1.3 使用者同意由 Skywatch 控制該攝影機錄影所使用串流之解析度(Resolution),每秒張數(Frame Per Second)與畫質等設定,任何使用者在 Skywatch 平台外所進行的設定變更可能導致服務中斷。

6.3.1.4 Skywatch 平台只針對攝影機進行基本設定,任何進階設定請使用者由攝影機自行設定。

6.3.2 Skywatch Inside

Skywatch Inside 係將 Skywatch 之插件置入於非 Skywatch 品牌之設備中,使其具備隨插隨用功能,並可使用 Skywatch 平台之各項免費與付費服務。使用者可藉由購買 Skywatch 所發行之密碼卡開啟服務,或由經銷商預先申請將服務綁定至攝影機序號內,請使用者自行參照產品使用說明。

6.3.2.1 密碼卡使用後,該密碼將失效,請使用者謹慎使用。

6.3.2.2 密碼卡等同服務收費,其服務內容與期限,依『5.收費』內之規定辦理。

7. 退款

7.1. 本公司各項服務經開啟之後,即不予以退款,敬請於開啟服務前審慎考量。

8. 隱私

8.1. 本公司因提供服務而取得之使用者資料,除依個人資料保護法或其他相關法令之規定(如司法單位或主管機關之調查)外,本公司對於使用者資料不會向第三人揭露或為其他蒐集目的外之利用。請詳參本公司「隱私權政策」。

8.2. 使用者應妥善保管使用者的帳戶資料。使用者的帳戶資料不應交由第三方使用,不應讓任何人以使用者的名義使用其帳戶。使用者同意在發現任何未經授權的使用時,應即時通知本公司。若有違反帳戶使用規範而受損害者,與本公司無涉;如因此致本公司受有損害時,使用者應對本公司負損害賠償責任。

8.3. 使用者同意本公司以使用者提供之聯絡方式進行必要的聯繫。其範圍以提供服務相關的訊息為限,例如由於維護網站所必須暫時停止服務的時間、本公司相關行銷活動資訊等。

9. 連結

此網站可能提供其他網頁連結,本公司對於這些網頁的正確與有效不負擔保之責。

10.會員行為

10.1. 使用者同意不在此網站傳送任何有違善良風俗,或違法的內容。

10.2. 使用者同意在網站的論壇中,不冒犯其他人或提供不實訊息。

10.3. 使用者同意不上傳登載或傳送不能合法傳佈的訊息。

10.4. 使用者同意不利用任何方式造成網站的負擔,或損害其正常功能。

10.5. 使用者了解網站論壇是公共空間,本公司不負責確認其中任何第三方提供內容的正確性或合法性。

10.6. 使用者同意本公司具有移除與修改論壇內容的權力。

10.7. 使用者同意使用此服務於良善用途,若因使用此服務而與他人產生糾紛事件時,概由使用者負責,與本公司無涉。

10.8. 使用者租用本公司之設備應妥善保管,若有遺失損毀應照本公司之定價賠償。

11.修改

11.1. 本公司得因技術及網路環境變化,修改、變更或終止此服務與此網站,使用者同意以上狀況,並且不提出任何異議與要求。合約中關於產品保固、保密等各項規定在此服務與此網站改變時仍然有效。

11.2. 本公司保留修改本合約的權利,請使用者隨時查看本合約更新版本。這些修改在公布後即時生效,使用者同意遵守更新後本合約。若使用者不同意,可即時停止使用此服務與此網站,並依照本合約終止條款辦理。

12. 帳戶終止

12.1.使用者如違反本合約任一規定,本公司有權終止該使用者的帳戶。

12.2. 使用者有以下情形時,本公司有權暫停或終止使用者帳戶:

  • 危害公共秩序與善良風俗時;

  • 影響系統運作或加重其負擔時;

  • 違反國家法令時;

  • 其他影響本公司之權益時。

12.3. 本公司保有隨時依法或依本合約終止帳戶服務之權利。

12.4. 使用者申請停止租用或因欠費而遭停用時,自停用日起即無法調閱資料,本公司並將立即刪除使用者儲存於機房之任何影像資料。

13. 服務終止

如因法律、技術或市場發展等因素考量,本公司得暫停或終止此服務,並應於暫停或終止日前三個月公告並通知使用者停止租用,使用者不得異議或要求任何補償。

14. 效力

本合約之一部分無效時不影響其他部分之效力。

15. 準據法及管轄法院

本合約以中華民國法令為準據法;如因本合約而生任何爭議時,使用者同意以台灣台北地方法院為第一審管轄法院。

Terms of Use

THE LEGAL AGREEMENT BETWEEN YOU ("USERS") AND SKYWATCH INC.("SKYWATCH") GOVERNS YOUR USE OF SERVICES ON ALL SKYWATCH24.COM WEBSITES AND RELEVANT MOBILE APPS ("SKYWATCH SERVICES"). PLEASE READ THE FOLLOWING AGREEMENT CAREFULLY AND DO NOT ACCEPT UNTIL YOU HAVE AGREED WITH THE TERMS AND CONDITIONS IN THIS AGREEMENT. THE USE OF THE SKYWATCH SERVICES IMPLIES ACCEPTANCE OF THIS AGREEMENT.

1. Scope of the Agreement

The Skywatch Services are operated by Skywatch Inc. This Agreement only applies to users of the Skywatch Services, and does not apply to other products or websites linked from Skywatch Services.

2. Service Description

2.1. Skywatch Services provide users with live and/or recorded video and audio streams from network cameras and its derived services, including online data resource and device settings, from the Internet. 2.2. Users of Skywatch Services are responsible for the electricity supply for the equipments at the site of the services. 2.3. Users are responsible for the Internet connectivity at the site of the services. The quality of the services depends on the type of devices connected to the network and the bandwidth required for these devices (e.g., the speed of the Internet connections and the number / type of the Internet cameras). Users shall provide sufficient and stable network bandwidth and support related equipments in order to use Skywatch Services. 2.4. Because the quality of Internet connection depends heavily on the end-user network equipments and individual Internet Service Providers (ISPs), and because the Skywatch Services rely on users' Internet connectivity, users are responsible for their Internet connections, and Skywatch shall not be held responsible or liable for any damages caused by users' Internet connection interruptions. 2.5. Skywatch Services may transmit messages between end-user devices (e.g., between cameras, servers, and mobile phones). If the messages fail to deliver to the users, Skywatch does not indemnify users against material damage caused by such events, including fire, theft, and flooding.

3. Registration

Users agree to provide accurate and up-to-date information, in particular, email addresses, and maintain valid contact information during the duration of services. Users agree to check their emails on a regular basis as service announcements may be sent through emails. Upon violation of this condition, Skywatch reserves the rights to terminate or cancel user accounts, and users shall not object or seek compensation from Skywatch.

4. Service Quality

4.1. Skywatch guarantees against service interruptions other than those caused by natural disasters (such as fire, hurricanes or earthquakes). For Skywatch Service interruptions beyond three hours, the service fee of the day (if any) shall be refunded to the affected users. Skywatch shall also provide affected users with service credits equal the duration of the service outage. For example, for a service outage that lasts 25 hours, Skywatch shall refund two days of service fees and provide two days of service credits to the affected users. 4.2. Skywatch Services may require occasional downtime for system maintenance purposes. For this purpose, Skywatch shall deduct service fees according to Article 4.1, and contact users via emails at least 7 days before the scheduled downtime. 4.3. Skywatch shall be responsible for the recorded video and audio files generated through the Skywatch Services to the extent that Skywatch shall refund the monthly service charges to the users whose files were lost or damaged, and that these damages can be attributed to Skywatch. Skywatch shall not be held responsible for any claims beyond the service charges.

5. Fees

5.1. For Skywatch Services that require service fees, the services are activated as soon as payments are cleared. The scope and duration of services shall be recorded in the account information for the specific users. 5.2. Skywatch shall compensate the users for service activation delays that can be attributed to Skywatch, such as system or specific hardware issues, according to Article 4. Skywatch shall not be held responsible for any claims beyond the service charges.

6. Scopes of Services

6.1. Our services are not transferable to different cameras, devices, or user accounts. For example, your recording service on one camera can not be moved to a different camera. 6.2. A camera or device can not be registered under multiple user accounts. 6.3. Supplemental Service Information 6.3.1 Skywatch Pal Skywatch Pal is designed for cameras that have already been installed. Users are responsible for installing and maintaining these cameras, and confirm camera compatibility with Skywatch Services. 6.3.1.1 Users are responsible to keep the device or camera IPs up-to-date with Skywatch Services. 6.3.1.2 Cameras using Dynamic Domain Name Services (DDNS) may experience temporary service interruptions when their IP addresses are being updated.

6.3.1.3 Users agree to let Skywatch Services configure camera resolutions, frame rates, and image qualities in accordance with levels of services. Any change to these settings made outside of Skywatch Services may cause service interruptions. 6.3.1.4 Skywatch Services shall not be responsible for camera settings outside of the scope of our services. 6.3.2 Skywatch Inside Skywatch Inside is a product that allows network cameras to connect to the Skywatch Services through custom firmware upgrades. Users can subscribe to Skywatch services with compatible firmwares and cameras, and obtain suitable service plans or token codes through our dealers or distributors. 6.3.2.1 The token codes are, by nature, one-time use and can not be used again once they are consumed. 6.3.2.2 The token codes represent Skywatch Services whose scope and fee schedules are defined in Article 5.

7. Refunds

7.1. Skywatch Services are not refundable once the service plans are activated.

8. Your Privacy

8.1. Skywatch may acquire personal information for the purpose of providing Skywatch Services. These information shall not be revealed to any third party except when Skywatch is requested to provide such information through court subpoena processes. 8.2. Users should protect their own personal information, and should report to Skywatch upon discovery of unauthorized accesses to their service accounts. Skywatch is not liable for any loss or damage caused by improper handling of personal information by the users. 8.3. Skywatch may contact users for the purpose of providing relevant services, e.g., to notify users of service outages, advertisements, and bills.

9. External Links

Skywatch websites may contain links to third-party websites. Skywatch can not guarantee the accuracy and validity of these third-party websites.

10. Amendments

10.1. Skywatch reserves the rights to update and change the contents of the Skywatch Services and websites, and Skywatch shall notify you upon important changes by posting on our websites or by contacting you directly. Articles on product warranty and privacy remain effective throughout the changes of this Agreement. 10.2. Skywatch may update this Agreement on a regular basis, and Skywatch shall notify you upon important changes through our websites or by contacting you directly. Users may choose to stop using Skywatch Services anytime if they do not agree with the new Agreements.

11. Termination

11.1. Skywatch reserves the rights to terminate user accounts upon the violation of the Agreement. 11.2. Skywatch may suspend or terminate accounts for users under the following conditions:

  • Users whose conduct clearly violates common moral standards.

  • Users whose behavior severely increases loading to Skywatch Services.

  • Users whose conduct clearly violates governing law.

  • Users whose behavior severely affects the interests of Skywatch.

11.3. Skywatch reserves the rights to terminate any user account at our own discretion. 11.4. Upon service termination, Skywatch shall remove all relevant user data, and they shall become inaccessible to the user.

12. Service Termination

If for any reason Skywatch Services should terminate or exit the market, Skywatch shall notify you three months before the termination. You agree not to seek damages to Skywatch due to the termination of Skywatch Services.

13. Effectiveness

If part of the Agreement shall become ineffective, the rest of the Agreement shall remain effective.

14. Special Provisions Applicable to the following countries

- Japan. Please contact Skywatch and sign with authorized agent in Japan for special service contract.

15. Governing Law and Jurisdiction

The Agreement is governed and must be construed according to the law applying in Taiwan, Republic of China. Each Party submits to the non-exclusive jurisdiction of the courts of Taipei, Taiwan, Republic of China with respect to any proceedings that may be brought at any time relating to the Agreement.

Last Updated: Nov. 23, 2018

Last updated